![]() Source: Greek: Eros, son of Chaos, was born as the Of self-preservation, that tend towards uninhibited enjoyment ![]() Eros Definition: life instinct - the group of instincts that governs acts ![]() They worshipped Apollo, regularly sending him gifts and offerings. Source: In Greek Mythology, the hyperboreans were a race of giants who lived very far in the North (around the Arctic Circle). Hyperborean Definitions:Ī member of a race worshipping Apollo and living in a land of sunshine beyond the north wind Where only those who truly deserved bliss resided. This was said to be an exceptionally beautiful part of the underworld and a place Source: In Greek mythology, there was a region of the underworld called the Fields of Elysium, which were the abode of the blessed and virtuous after they died. Check out the Confluence Knowledge Base for an example.Elysian Definition: (1) of, pertaining to, or resembling Elysium. We've improved the look and feel and split it out into product-specific spaces. Here's how it all fits together in Atlassian's implementation:īecause of the integration with Sisyphus, Support has also revamped our Knowledge Base. The definitions are consumed by Hercules. Sisyphus Administrator is a component that queries JIRA and Confluence, building definition files over time, as issues are tagged. That way, our daily workflow is not interrupted - it's right there in the bug report and belongs to it, rather than stored in an external system. Support Engineers tag JIRA issues and Confluence KB articles with Regular Expressions directly. Once an issue is tagged, it's added to a master definitions file for automatic scanning of customer logs. Its first iteration allows for easy entry of regular expressions, so we can more easily extract the information that's already known by the Atlassian organism, then a simple display using desktop client or greasemonkey browser script. This is the ultimate goal of the Sisyphus project. ![]() That way, the collective knowledge tied up in JIRA or Confluence is automatically linked to the incident. If only Support Engineers could have a Sisyphus like character doing our boulder pushing for us - a system that will present the existing knowledge after matching an exception in a log. Sisyphus is the Greek mythological figure condemned to repeat forever the same meaningless task of pushing a rock up a mountain, only to see it roll down again, much like the experience of doing a rewarding job for a customer, only to find the next anxious customer awaiting. Support has begun this task of marking each issues to match the errors that appears in the logs. The Regular Expression is entered directly into a JIRA bug report or Confluence Knowledge Base article. Rather than using search terms, a Regular Expression can match the exact stacktrace an error throws, thereby replacing the need to hunt for the error. If each JIRA bug report or Confluence Knowledge Base article is tagged with a Regular Expression, it's corresponding entry in a log file can be detected automatically! We're in luck - using a Regular Expression, Java stack traces thrown in application log files are distinctive enough to match with a high degree of accuracy. This is exacerbated by bug reports that don't contain examples of the stack traces they throw and issues filed in mysterious places. Research and troubleshooting is required just to diagnose something that was already known. The Challenge: Diagnosis of Previously Known IssuesĪs the size of the set of known issues grows, a challenge emerges: getting the info out of our systems can be difficult. JIRA and Confluence are great tools for maintaining knowledge around your products. Knowledge Management is one of the most important parts of a successful business.
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